Return Policy

Last Updated: [Insert Date, e.g., July 1, 2025]

At COSMICFREE LLC, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return policy for eligible items. Read below for details on returns, exchanges, and refunds.

1. Eligibility for Returns

  • What Can Be Returned?
    • Unworn, Unwashed Items: Products must be in original condition with tags attached and no signs of wear (e.g., stains, odors, pilling).
    • Exceptions:
      • Final Sale Items: Marked as “Non-Returnable” (e.g., clearance items, limited editions).
      • Underwear or Socks: For hygiene reasons, these are non-returnable unless defective.
  • What Cannot Be Returned?
    • Items without original tags or evidence of use (e.g., stretched fabric, fading from washing).
    • Customized or personalized items (unless an error was made on our part).

2. Timeframe for Returns

  • You have 30 days from the delivery date to initiate a return or exchange.
  • Returns received after 30 days will generally be refused, except for defective items (see Section 5).

3. How to Initiate a Return

  1. Contact Customer Support:
    • Email [email protected] or call (862) 882-9092 (Monday–Friday, 9 AM–5 PM MT) with your order number and reason for return.
    • Include photos of the item (if applicable) to expedite processing.
  2. Return Authorization:
    • For U.S. Orders: We will provide a return shipping label for free if the return is due to a defect, error, or damage on our end.
    • For Customer-Driven Returns (e.g., wrong size, change of mind):
      • U.S. customers pay a $7.95 return shipping fee (deducted from your refund).
      • International customers are responsible for all return shipping costs.
  3. Ship the Item Back:
    • Package the item securely with all original tags and documentation.
    • Send to:
      COSMICFREE LLC Returns
      2457 Lamar St
      Edgewater, CO 80214, USA

4. Refund Process

  • Inspection: Upon receiving your return, our team will inspect the item within 5–7 business days.
    • If approved, a refund will be issued.
    • If the item does not meet eligibility criteria, we will notify you and return the item at your expense.
  • Refund Method:
    • Funds will be returned to your original payment method (credit card, PayPal, etc.).
    • Allow 7–10 business days for the refund to reflect in your account, depending on your financial institution.
  • Exchanges:
    • If you wish to exchange for a different size or color, specify this in your return request. Exchanges are subject to inventory availability.
    • If the item is out of stock, we will issue a refund or offer a substitute.

5. Defective or Damaged Items

  • If your order arrives with a manufacturing defect (e.g., loose stitching, faulty zippers) or is damaged during shipping:
    • Contact us within 7 days of delivery at [email protected] with:
      • Order number.
      • Photos/videos of the issue.
  • We will:
    • Send a replacement at no cost (if available).
    • Offer a full refund or store credit, at your preference.
  • No Restocking Fees: Defective item returns are always free, and we cover shipping costs.

6. International Returns

  • Return Shipping Costs:
    • International customers are responsible for all return shipping fees, including customs duties and taxes.
    • We recommend using a trackable shipping method (e.g., DHL, UPS) and insuring the package for its full value.
  • Import Fees:
    • Refunds do not include any import taxes or duties paid by the customer, as these are charged by your country’s customs authority.

7. Final Sale Items

  • Items marked as “Final Sale” are not eligible for return or exchange, unless they are defective or incorrectly shipped. In such cases, contact us within 7 days of delivery for assistance.

8. Gift Returns

  • If you received a gift and wish to return it:
    • The refund will be issued as store credit (valid for 12 months) unless the original purchaser initiates the return.
    • Provide the gift receipt or order number to process the return.

9. Contact Us

For questions about returns or exceptions, reach out to our customer support team:

  • Email: [email protected]
  • Phone: (862) 882-9092 (Monday–Friday, 9 AM–5 PM MT)
  • Live Chat: Available on our website during business hours (coming soon).

10. Updates to This Policy

We may update this policy periodically. Revisions will be posted on this page, and the “Last Updated” date will be revised. By using our site, you agree to the most current version of the policy.